Terms of Use & Conditions

Please read carefully before ordering any product from Erzulie's, Inc.

Copyright

© copyright 1999 - 2010.  All product lines, content, concepts, designs, product titles, product creations, formulary, copy, artwork, product names, photographs and all material contained within the website and the retail store location are the sole creation of Erzulie's, Inc. and/or it's exclusive suppliers and federally trademarked with nationally registered copyrights - all on file.   Anyone who reproduces our products, product names & purposes, written copy, images, content, artwork, designs, photographs or any of the material contained within the website or retail store location without express written consent from Erzulie's, Inc. will be prosecuted under the fullest extent of the law both domestically and internationally.

Disclaimer

Further, our Legal Counsel insists we place the following disclaimer: All items are sold as curios only. We cannot guarantee results nor take any responsibility for the outcome of using magical products. These items are for entertainment purposes only and must be over 18yrs of age to order from Erzulie's, Inc. or obtain parental consent. You must be over 18 years of age to enter Erzulie's, Inc. retail store unless accompanied by a parent, guardian or adult who must consent to be legally and financially responsible for the acts of the minor they are accompanying within the store. No minor unattended by a responsible parent, guardian or adult will be allowed within the retail location of Erzulie's, Inc.

Erzulie's, Inc. adheres to a very strict property damage policy within the website and the retail store locations. If you have caused damage to Erzulie's, Inc., physically by breaking, damaging or contaminating our products or publicly in the form of slander, negative public relations or injuring our reputation, you will be legally and financially liable and responsible to compensate Erzulie's, Inc. for said damages for the full retail cost of every product(s) damaged or any and all loss of business compensation due to any negative public relations, slander or reputation damage you have caused. Anyone who engages in any damaging, slanderous activity about Erzulie's, Inc., any of its vendors, suppliers, employees or material contained within will be prosecuted to the fullest extent of the law.

Erzulie's, Inc. provides services all products and provided on an "as is" and "as available" basis without warranties and refunds of any kind, either expressed or implied. Erzulie's, Inc. makes no warranty regarding the operation of the website, retail store or any information or other content on it or in the retail location, on any service or products provided through or in connection with the website and/or retail location. Erzulie's, Inc. expressly disclaims any and all warranties and refunds, express or implied by including, but not limited to any warranties as to the availability, products, content, accuracy, completeness, or information which are part of the website and retail store.

Erzulie's, Inc. and any of its affiliates, dealers or suppliers are exempt and not liable for any indirect, special, incidental, unforeseen or consequential damages (including damages for loss of business, accidents, illness, Acts of God, negligence, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages or proper use of items sold through the website and/or retail store location.

Erzulie's, Inc. services and products are sold "as is" with no warranty for the Voodoo spells, Magical rituals, Voodoo rituals or any spiritual services provided on your behalf or the use of any magical item, oils, elixir, fetish, doll, psychic reading, astrology chart, numerology report, custom ritual, Witchcraft ritual or charm that you will receive. By purchasing Erzulie's, Inc. services and/or products you agree to and accept this disclaimer.

All benefits those receive from the use of our magical products are based on the faith and conviction of the believers, since people have varying levels of faith, belief and spiritual connections and/or religious traditions, results and outcomes will vary. By purchasing Erzulie's, Inc. services and/or products you agree to and accept this disclaimer.

Refunds, Credits, Exchanges and Damaged Items 

We truly want you thrilled with your handcrafted spiritual products from Erzulie's, however, due to the nature of our handcrafted and ritualized products, we cannot accept any returns or exchanges on any product with the exception of unopened, returned as non-delivery status per the USPS (Postal Service) ONLY,  should your address be invalid or you made an address error when placing the order. In which case, you will receive a partial store credit only upon intact receipt of the returned items, less shipping and handling fees and a 25% restocking fee on the items! Please make sure you leave a valid address or respond to the delivery notifications left on your door provided by DHL or USPS or you will only receive a partial store credit. The package returned to us by the shipper must be unopened and untampered to receive a partial store credit; if it arrives opened, tampered or altered in anyway, it will be documented and shipped back to you. Credit card, Paypal or Cash refunds are not available for any product after delivery or that have left the store, opened, used or altered in anyway. We will not accept any returned shipments if you changed your mind, decided in a few weeks you don't want the handcrafted item(s), or decided you don't want to use the item(s) afterall or any other reason; your items cannot be returned to the store, nor refunded. In part, we have no way of verifying what you have done to our precious oils or our products once they have left our possession and per certain Federal sanitary guidelines, they are not allowed to be re-stocked, therefore, please choose your products carefully as they cannot be exchanged, returned, refunded or revised in any way.

Although extremely rare, in the event the wrong product was shipped to you in error, please notify us within 72 business hours upon receipt and ship back to us with delivery confirmation to the Newport, RI Store for a full exchange, providing it returns to us unopened and unaltered. If it arrives opened and the contents tampered with, we will photograph your items and email you the image to explain why this cannot be accepted. 

If indeed everything is untampered, we will priority ship your correct product out immediately at our expense. Again, customers have 72 business hours (3 business days) to notify us of the error, if we do not receive notification of the shipping error within this time frame we will not honor the exchange. To notify us of the error, you must contact us by email: webmistress@erzulies.com with your product information, tracking number and delivery date and we will priority ship your correct product out immediately at our expense.

ORDERS WILL NOT BE REVISED ONCE THEY ARE PLACED!  Should you purchase the wrong items after check out and realize you meant something else, i.e., you meant to purchase a Love Scrub Soap but Selected the Money Wash in error, you will have to place a subsequent order for the additional items you want.  We are not allowed to revise orders once you have placed your completed order. NO EXCEPTIONS!

We take extraordinary care in packing each order with plenty of secure shipping supplies (bubble wrap, heavy shipping boxes, peanuts, etc.), rarely has anything ever arrived broken, in the few events this has occured, it has been the sole responsibility of DHL or USPS and their handling of your package, therefore, should anything break during shipping, you MUST FILE A CLAIM with USPS. This means, you will have to take your package to your local USPS or Postal office for them to examine the damage they caused. We are NOT RESPONSIBLE for any damage caused by USPS and highly recommend you opt to pay the additional amount for insurance, please email webmistress@erzulies.com to learn more about this option.